Resources

You will find helpful resources on this page including articles, Summaries of Network Presentations, and videos. Please contact us if you can’t find what you are looking for.

Managing Customers
Managing Customers….Does your Heart Sink OR Soar? Published in the February-March 2019 Newsletter of the Community Banks of Iowa As
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Managing Change 2.0
Managing Change 2.0    “The rest of the story…” By Dr. Deb Oliver, Executive Director, Iowa Quality Center Although I have
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Winning the War for Talent…….
This article will focus and build on the concept Jim Collins, author of Good to Great, termed the hiring process
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Knowledge Management 101…Welcome to the Information Age!
Dr. Deb Oliver In 1994, Peter Drucker described a new world of economic order in which knowledge, not labor or
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Making Project Selection Less Painful
Trying to identify, scope, and select continual improvement projects can be downright challenging and frustrating. If you’ve never done it
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Creating a We-centric Culture….The Most Valuable Competitive Advantage
By Deb Oliver, Organizational Performance Consultant, Iowa Quality Center As we all know, the leader’s role in any type of
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Building Employee Engagement into Leadership Systems
Building Employee Engagement into Leadership Systems
How do we improve employee engagement? The IQC touches over 30,000 associate members in our great state; 110+ companies. When
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Data Evaluation
“But We Don’t Have Time to Analyze Data”
I was meeting with a client a few weeks ago, discussing their current situation and trying to come to consensus
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