Performance Excellence

"I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results."  Jim Collins, Author of Good to Great

Performance Excellence

Where are the current gaps in your organization’s performance?  Where do we start?  Over the last 2 decades, the Iowa Quality Center has witnessed how impactful the Baldrige criteria is for organizations, inside Iowa and across the nation, in their journey toward Performance Excellence. The 7 criteria include the areas of Leadership, Strategic Planning, Customer Relations, Workforce Engagement, Measurement, Analysis and Knowledge Management, Operations and Results.    While the criteria questions are valuable to assess your organization’s strengths and opportunities for improvement, the answers to the questions guide direction for leaders toward building a culture of continuous improvement.

IRPE Tiers

Our goal is to deliver value and improve performance excellence across the State of Iowa through use of the Baldrige Criteria.  The IRPE application tiers and pricing for 4Q 2018-2019 is below.

Application LevelApplication ProcessWhat’s Included
Tier 1 “Explorer”Complete Org Profile template• Facilitated Gallery Walk
• Feedback Report
• 1 Examiner Training Fee waived
• Recognition
Tier 2 “Discoverer”Org Profile & Basic Requirements via provided template• Feedback report
• Consultative Site Visit (1 day)
• 1 Examiner Training Fee Waived
• Recognition
Tier 3 “Navigator”Org Profile & Overall Requirements via provided template• Feedback report
• Consultative or Real Site Visit (1-3 days)
• 2 Examiners Training Fee Waived
• Recognition based on points
Tier 4 “Trail Guide”Full Application modeled after National Baldrige Program• Feedback report
• Site Visit
• 2 Examiners Training Fee Waived
• Recognition based on points
Training Application “Trail Blazer”Submit application used for National Baldrige or draft application to keep organization fresh and involved.• Feedback report
• 2 Examiners Training Fee Waived

Process Summary:

  • Free Examiner could be new or returning.
  • Tier’s 1, 2 & 3 can apply any time during the year.
  • Applicant pays for site-visit hotels directly.
  • Invoice will be sent upon receipt of eligibility form with 50% due in 30 days and remaining 50% due in 90 days from invoice date.


  • The applicant must have employees in Iowa.
  • The applicant must have been located in Iowa for at least one year.
  • Ownership outside of Iowa does not restrict eligibility for the IRPE.
  • Submission of a Baldrige application in the same year does not restrict eligibility for the IRPE.
  • Organizations achieving IRPE Gold Level Recognition are ineligible to receive an award in the next three years. These organizations may, however submit an application to receive a feedback report as part of their continuing journey toward performance excellence.
  • Sub-units, buildings and departments may apply (e.g. High School only, Orthopedic Clinic, West Des Moines location only).

Key Dates:

  • Tier 4 eligibility due June 7
  • Examiner Applications due July 1
  • Tier 4 applications due Aug 2
  • Examiner Training Aug 6 & 7 (new examiners must attend 2 days, returning 1 day)
  • Consensus Week Sept 16-19

Tier Forms

  • Tier 1
  • Tier 2
  • Tier 3
  • Tier 4

Upcoming Events

Training and network locations across the state.  Check out everything that's on the IQC calendar.

More Information

Resources for Results

  • Organizational assessments
  • Iowa Recognition for Performance Excellence (IRPE)
  • ManageHub Success Score
  • Gallery Walk
  • Baldridge Express

Align your organization:

  • Strategic plans
  • Process improvement
  • Workforce capacity and capability
  • Performance measures
  • Results

Assess gaps in your:

  • Leadership
  • Strategic Planning
  • Customer Relations
  • Workforce Engagement
  • Operations Management
  • Measurement and Analysis

Quality Starts Here

Contact our team to learn how we can help your organization reach its maximum potential.