Cedar Rapids Learning Network – August
Aug. 14, Cedar Rapids – Unleashing the POWER of Great Customer Service
Let me ask you a question that is a test of how strong your relationship is with your customer….When a customer calls, does your heart SING or SINK? Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of an organization, serving the people who buy your products or pay for your services. Perhaps you’re an accountant, serving your employees by producing their pay checks and keeping the organization running. Or maybe you’re a leader, serving your staff AND your customers. Is there room for improvement? Hope to see you there! “The single most important thing to realize about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.” Peter Drucker
When: August 14 (*usually* second Thursday of every month)
Time: 7:30 a.m. – 9:00 a.m.
Location: Vault Coworking & Collaboration Space, 415 12th Ave SE #201, Cedar Rapids, IA 5240 – Second Floor Conference Room map
Registration: Registration is not required but greatly encouraged so that we can plan accordingly. Thank you! Register with Eventbrite