Managing Customers….Does your Heart Sink OR Soar? Published in the February-March 2019 Newsletter of the Community Banks of Iowa As part of your bank’s strategy, how well does your organization manage your customers? Whether your Customer Management System (CRM) is formal and expensive or more informal and less expensive, how effectively you manage your customers
Managing Change 2.0 “The rest of the story…” By Dr. Deb Oliver, Executive Director, Iowa Quality Center Although I have studied how to successfully manage Change for the last 2 decades, I am happy to share that I am still learning. Last Fall I was fortunate enough to attend a training sponsored by CIRAS –
This article will focus and build on the concept Jim Collins, author of Good to Great, termed the hiring process as getting the right people on the bus. Although this book was written over a decade ago, the war to find the talent needed for your organization has become even more of an elusive task
Dr. Deb Oliver
In 1994, Peter Drucker described a new world of economic order in which knowledge, not labor or raw materials or capital, would be the key resource. That day has arrived!
Trying to identify, scope, and select continual improvement projects can be downright challenging and frustrating. If you’ve never done it before, it can be intimidating or formidable, and can create a lot of consternation and anxiety
By Deb Oliver, Organizational Performance Consultant, Iowa Quality Center
As we all know, the leader’s role in any type of quality management system within an organization is critical. Taking this one step further, a strong trusting relationship between the employees and leaders is toted as being one of the last unexplored areas of competitive advantage. One way to build this relationship is to establish a We-centric culture.
What are the characteristics of a leader? There are a variety of books on the market that will take you through hundreds of pages and theories about leadership. The list will vary greatly depending on your personal preferences and past experiences. For many, leadership boils down to each of us, as individuals, identifying and searching for the characteristics that are most appealing to us.